1. Warranty Coverage
All PATOYS ride-on toys come with a 6-month warranty, ensuring peace of mind for the functionality and quality of your purchase. This warranty covers manufacturing defects and issues, excluding the battery.
2. Battery Exclusion
Please note that the warranty does not cover the battery. Batteries are consumables, and their lifespan can vary based on usage and charging patterns. However, we offer replacement batteries and guidance on proper care as part of our post-purchase support.
3. Local Technical Support
For our valued customers, we provide local technical support for ride-on toys. If you encounter any issues, our support team is just a click or call away. Our experts can assist you remotely to troubleshoot and resolve most technical issues.
4. Paid Services for Misuse or Damage
In case of product issues resulting from buyer misuse or damage, we offer paid services. This includes visitation charges and spare part costs. Our goal is to ensure your ride-on toy remains in top condition, and our expert technicians will efficiently address any concerns.
5. Assistance for Non-PATOYS Buyers
Even if you haven’t purchased directly from PATOYS, we’re here to help. Our support team provides remote assistance for technical issues. If needed, we can arrange local technicians through our outsource vendors. This service is subject to vendor location and charges, confirmed upon vendor confirmation.
6. Important Information
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No Warranty or Replacement for Spare Parts: If a buyer orders by mistake and the order is approved by our support team, they must send back the product to our warehouse at their own cost. Once received, the part will be sent to the buyer, charging actual shipping costs.
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Missing Items: For missing items, the buyer needs to provide an unboxing video. After approval by our support team, the missing part will be sent to the buyer’s doorstep free of cost.
7. Our Commitment
At PATOYS, we are committed to delivering not only exceptional products but also unparalleled support throughout your ownership journey. Reach out to our technical support team for assistance, and let us keep the wheels turning on your child’s adventures!
