Dear valued customer,

Thank you for your kind words and for taking the time to leave us a review. We are glad to hear that our team was able to assist you in finding a proper replacement for your child's car. We apologize for any inconvenience caused by the damaged controller and music player. We are happy to have earned your respect and we will continue to provide excellent service to our customers. Thank you for choosing PA Toys and we hope your child enjoys their ride-on car once again.

Best regards,
The PATOYS team

Dear valued customer,

We apologize for the inconvenience you have experienced with your recent purchase. We have looked into your order #2024044858 and have confirmed that the wrong item was delivered to you.

We have processed your return and are currently in the process of shipping out the correct item to you. We assure you that your new item will be delivered to you as soon as possible.

Please rest assured that we value your satisfaction and we are doing our best to resolve this issue for you. We appreciate your patience and understanding in this matter.

If you have any further concerns, please do not hesitate to contact us. We will be more than happy to assist you.

Thank you for your continued support and we apologize once again for any inconvenience caused.

Best regards,
Customer Service Team at PATOYS

Thank you for your positive review! We are glad to hear that you received the perfect and genuine part for your child's car. We take pride in providing high-quality products for our customers. Thank you for choosing PATOYS!

Hi there, we apologize for the inconvenience and for receiving a different product. We will definitely assist you with the return process and send you the correct item as pictured. Thank you for your feedback and for being a valued customer. We are glad to hear that you received the product within 3 days and that the controller from our website is working well for you. Please contact our customer service team for further assistance with the return. Have a great day!

Hi there,

Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by receiving a different model than what was expected. Our team has registered your complaint and the replacement process has been initiated. Our courier partner will be in touch with you to arrange for pickup of the wrong item. We will make sure to send you the correct model as shown in the picture as soon as possible.

We are glad to hear that the packing was good and the delivery was fast. We also appreciate your positive feedback on the controller purchased from our website. We strive to provide the best products and services to our customers and we will do our best to resolve this issue for you.

Thank you for choosing PATOYS and we hope to have the opportunity to serve you again in the future.

Best regards,
The PATOYS Team